A New Channel of Communication in Panama

The Government of Panama and the Center for Citizen Attention have opened up a new channel of communication. 3-1-1 is a single access number where you can file complaints and reports. 3-1-1, unlike 9-1-1 is not for emergency calls, it is a call center where complaints, notices and suggestions can be processed.   With citizen involvement and the 3-1-1 system the government seeks to resolve problems related to infrastructure, health, society, economy, education, security, weather and politics.

The system is safe, reliable, fast and free. Callers will be granted a case number for their complaint. With this number the issue can be tracked and information on the status of the complaint can be obtained. Agents will contact callers to confirm if there has been a solution found for the problem. The call center is open 24/7.

For more information on this service visit www.311.gob.pa